Customer service

Due to heavy online traffic during the sale, the orders placed on the evening of Tuesday, June 28, and on Wednesday, June 29, will be delivered a day later (Thursday, June 30). We hope you will forgive the delay. 

Do you have a question? It might be included in the top 5 FAQs. If it isn’t, please check our contact details and call us or send us an email.

I would like to order Shabbies Amsterdam shoes or accessories. Is this possible?

Unfortunately, this is not possible just yet. Early 2015 the Fred de la Bretonière and Shabbies Amsterdam collection will be available online as well, but at the moment you can only buy the Fretons online. If you have seen a product on our website that you would like to buy, you can always visit one of our Fred de la Bretonière stores, which sell the collection you can see on our website. It may be, though, that they don’t carry your size anymore, so it’s best to call them first before you go to the store. If you prefer to order online because there is no Fred de la Bretonière store near where you live, check the outlets in your area or order from one of our online partners who sell our shoes. Please note: they do not necessarily sell exactly the same collections that we are showing on our website.

I have seen a Shabbies Amsterdam bag or shoes in a store, but it is not visible in the online catalogue, why is that?

In our webshop we only sell the collection that we also carry in our own Fred de la Bretonière stores. You may have seen the shoes or bag in another store that sells our footwear and accessories. These sometimes sell a different collection from the one we sell in our own stores. Our website gives you a list of stores and webshops that also carry our footwear and accessories. 

I would like to know how to maintain my FRETONS bag or shoes; who can I ask?

Please send an email to info@shabbiesamsterdam.com. If you include the article number on the box, our people will be able to tell you what is the best way to treat your product.

I recently ordered a pair of shoes, but there is something wrong with them. Who should I tell?

First check ‘complaints and warranty’ where we tell you about the rules we apply at Shabbies Amsterdam. If you would like to lodge a complaint or if you have a question about our warranty that is not answered there, please send an email to info@shabbiesamsterdam.com. Please clearly specify the article number and, if you can, include some pictures so that our people can better judge the problem.

I have seen a shoe in a magazine that I would like to buy; what can I do?

By means of the store locator you can check which Fred de la Bretonière stores are near where you live. However, we cannot guarantee that the model you are interested in is actually available there. Please call the store or send an email to info@shabbiesamsterdam.com. Have you seen the shoe on our press page? In that case our customer service people can check where you can buy the shoe in your area. If it is not on the press page, it is a good idea to include a picture of the shoe.

 

Welcome to the Shabbies Amsterdam website.

For now, you can only order from this web shop if you live in the Netherlands, Belgium or Germany. If you live in a different country but would like to order one of our products please contact us for a personal quotation.

Willkommen auf der Website und dem Internetshop von Shabbies Amsterdam.

Zurzeit können Sie nur über diesen Internetshop bestellen, wenn Sie in den Niederlanden oder in Belgien wohnen. Sie wohnen in Deutschland? Wechseln Sie dann zu unserem deutschen Internetshop.

for every sole a soul
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