Return information


If you want to return (a part of) your order through DHL, please put the unworn article in the original packaging.

Please note: you can only return your order within two weeks after receiving the order. Your return will be processed within approximately two weeks after we’ve received it.

You can return your order easily and free of charge. In the parcel you will find a return form that gives you the precise instructions for returning the product. In six convenient steps:

  1. If you decide to return the order, please return the product(s) unworn and in their original package. Obviously, you try out the products for size.
  2. Circle the reason for returning the order on the order form.
  3. Make sure the package with the filled in return form is properly sealed.
  4. Stick the enclosed return label on the box and deliver it to a DHL Parcel Shop. The parcel must be returned 14 days after delivery. In case you didn’t receive a return label, report your return to the following link.
  5. You will receive proof of return from DHL either at the servicepoint or via the email. Hold on to this until the return order has been completed. When you return the order in a store you will also receive proof of return.
  6. You will receive the amount paid in your bank account within 14 days after your return, provided that we received the return.

Do you have a question about your return that has not been answered here? Feel free to contact our customer service. Please add your order number / invoice and the tracking number of your return as a note in the e-mail.