Return information
If you want to return (a part of) your order, please put the unworn article in the original packaging. Please note: you can only return your order within 30 days after receiving the order.
Free returns
Orders within the Netherlands, Belgium and Germany can be returned free of charge via our return portal. You can find our return portal here.
You can easily return your item(s) by following the steps below:
- Enter your order number and the email address used to place the order.
- Select the item(s) you wish to return and indicate the reason for the return.
- Confirm your return and choose your preferred return method.
- Please note: We kindly ask you to return the item(s) unworn and in their original packaging. Pack the shoebox securely in an outer carton and make sure the parcel is properly sealed.
- Drop off your return parcel at a drop-off location of the relevant carrier. Keep your proof of shipment until your return has been processed.
Refund
Your refund will be processed as quickly as possible and no later than 5–10 days after we receive your return. The refund will be issued using the same payment method that was used for the original purchase.
Questions?
Do you have any questions about returning your order? Please send an email to webshop@shabbiesamsterdam.com and clearly mention your order number.
Important: If you have questions about the status of your return and/or refund, please also include the track & trace code of your return.
Unfortunately, it is currently not possible to exchange items through the webshop.
Would you prefer a different size or colour? We recommend returning your current order via DHL and placing a new order.
Orders within the Netherlands, Belgium and Germany can be returned free of charge via our return portal. You can find our return portal here.
You can find your order number in two ways:
- In the order confirmation email that you received immediately after placing your order at the email address you provided. You will also need this email address when using the return portal.
- On the shipping label attached to your parcel. Your order number always starts with the letter F.
Below is an example showing where to find your order number on the shipping label:
Click on the image to open the example in full size.
If you paid (partially) with a Fashioncheque, the refunded amount will be credited back to the same card. Therefore, please keep your Fashioncheque after placing your order.
If you paid using a combination of a Fashioncheque and another payment method, the refund will be divided across the payment methods used.