Warranty

Sign up your repair
Do you have a complaint about a defect article of Shabbies Amsterdam? On this page you can sign up your repair by following two simple steps. The repair department contacts you within three days. Upload your complaint and invoice as a .jpg file.  

Warranty
Our handmade shoes have two years warranty if the products are handled properly. Wear of soles and heels, bald noses, discharge and wear of linings due to excessive perspiration, broken zippers and other defects caused by incorrect use, which can not be blamed by the selling party, are not covered by the guarantee and are therefore not reimbursed.

Step 1: Where did your purchase take place?

Did you buy your product on the Fred de la Bretoniere or Shabbies Amsterdam webshop or in one of our brand stores in Maastricht, Roermond, Arnhem, Den Haag, Utrecht, Haarlem, Den Bosch, Bataviastad, Amsterdam van Baerlestraat, Amsterdam Luciƫnsteeg or Amsterdam?
We kindly ask you to contact the organization were your purchase took place. The warranty policy of this organization shall apply to your product. If you have any questions about this, please feel free to contact us by sending an e-mail to: webshop@freddelabretoniere.com or webshop@shabbiesamsterdam.com.

Step 2: Sign up your repair

In order for the warranty request to go smoothly, we ask you to send one or more pictures of the product concerned.
No file chosen
In order for the warranty request to go smoothly, you will need to send a picture of the proof of purchase (receipt or bank statement).
No file chosen