Sign up your repair

Do you have a complaint about a defect article of Fred de la Bretoniere? On this page you can sign up your repair by following two simple steps. The repair department contacts you within three days. Upload your complaint and invoice as a .jpg file. 

Add a photo or image of your proof of purchase in the form of a receipt or bank transaction in the form below. This is necessary to determine whether the repair is covered by the warranty. We cannot help you without proof of purchase.


Our handmade shoes, bags and accessories have two years warranty if the products are handled properly. Wear of soles and heels, bald noses, discharge and wear of linings due to excessive perspiration, broken zippers and other defects caused by incorrect use, which can not be blamed by the selling party, are not covered by the guarantee and are therefore not reimbursed.

Step 1: Where did your purchase take place?

Did you buy your product on the Fred de la Bretoniere or Shabbies Amsterdam webshop or in one of our brand stores in Arnhem, Maastricht, Utrecht, or in our outlet store in Bataviastad?
We kindly ask you to contact the organization were your purchase took place. The warranty policy of this organization shall apply to your product. If you have any questions about this, please feel free to contact us by sending an e-mail to: webshop@freddelabretoniere.com or webshop@shabbiesamsterdam.com.

Step 2: Sigh up your repair

In order for the warranty request to go smoothly, we ask you to send one or more pictures of the product concerned.
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In order for the warranty request to go smoothly, you will need to send a picture of the proof of purchase (receipt or bank statement).
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